Tickeeting

Ticketing that scales with you

A smart, omnichannel support inbox. Automatically categorize, prioritize, and assign tickets so your agents can focus on resolving issues faster.

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Unassigned 3
Mine
Closed
AL
#1042Sarah Jenkins
2m ago
Order never arrived - urgent request
High
#1041Michael Chen
15m ago
How do I change my billing address?
Low
#1040Tech Solutions LLC
1h ago
API integration failing on checkout
Medium
SLA Warning
Ticket #1042 is approaching response breach in 5 mins.
Routing

Route tickets automatically based on priority, category or agent availability

Cut out the manual triage. Tickeeting analyzes incoming requests in real-time, automatically tagging, assigning, and escalating tickets so your team can focus on resolving issues, not moving them around.

  • Skill-based assignments
  • VIP customer escalation
  • Language & region routing
INBOUNDBilling Issue
"I was double charged on my last invoice..."
FIN
Finance TeamAuto-assigned
GEN
General PoolBypassed
Auto-tagged "Refund"

Key Features

Everything you need to resolve tickets faster

A complete toolkit designed to help your team manage support requests efficiently without losing the personal touch.

app.tickeeting.com
All Active
VIP Customers
Needs Reply
ID
Subject
Status
Priority
Assignee
#402
Login failing on mobile app
Open
High
SJ
#401
Integration docs for Zapier?
Pending
Low
MR
#400
Upgrade to enterprise tier
New
Medium
Unassigned
Impact

Numbers that matter

Tickeeting is built to handle enterprise volume with flawless reliability.

Tickets resolved monthly
0.0K
Customer retention rate
0%
System uptime guarantee
0.0%
Volume Handled
114,028
+12.4% vs last mo
4620 tickets
6930 tickets
3850 tickets
9240 tickets
12320 tickets
7700 tickets
14630 tickets
11550 tickets
6160 tickets
13090 tickets
10010 tickets
15400 tickets
JanAprJulOctDec
Ecosystem

Works with the tools you already use

Connect Tickeeting to your CRM, e-commerce platform, or custom database in seconds. Bring rich context directly to your agents without them ever switching tabs.

Shopify Magento TheMagnet TheMessenger
Shopify
Magento
TheMagnet
TheMessenger
Workflow

From ticket to resolution

Three simple steps to supercharge your support team.

01

Connect your support channels

Sync Email, Chat, Social, and WhatsApp to map into one unified inbox.

02

Set your automation rules

Define categories, routing and SLAs based on customer data and priority.

03

Watch your team resolve faster

Provide agents with deep context and macros to drive satisfaction up.

Ready to streamline your support?

Experience faster response times and happier customers starting today.

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Questions

Find answers to common questions about Tickeeting's features, setup, and pricing. Need more help? Reach out to support.

Contact Support
Most teams are fully up and running within 24-48 hours. Our onboarding team provides white-glove migration assistance to import existing tickets and set up your initial routing workflows.