Question 1

What are Renav's four SaaS products?

Accepted Answer

Renav offers UVDialer (cloud auto-dialler and IVR for outbound call teams), TheMessenger (WhatsApp Business API platform for customer messaging and automation), TheMagnet CRM (sales pipeline and lead management), and Tickeeting (omnichannel customer support ticketing across email, WhatsApp, and live chat).

Question 2

Do Renav's products work as a connected suite or as standalone tools?

Accepted Answer

Both. Each product is fully functional on its own with its own subscription. However, they are built to interoperate — for example, a missed call in UVDialer can automatically create a lead in TheMagnet CRM and trigger a WhatsApp follow-up via TheMessenger. Using them together unlocks cross-product automations that are not possible with separate vendors.

Question 3

Which types of businesses use Renav's product suite?

Accepted Answer

Renav's products serve SMEs, contact centres, sales-led businesses, and enterprise teams across the UK, India, and internationally. UVDialer suits outbound sales and appointment-driven businesses. TheMessenger fits e-commerce, healthcare, and hospitality. TheMagnet CRM serves B2B sales teams. Tickeeting is used by customer support and operations teams across all sectors.

Question 4

How are Renav's products priced — is there a monthly subscription?

Accepted Answer

Yes, all four products are available on monthly and annual subscription plans. Annual plans offer a discount. Each product is priced independently — you only pay for what you use. Enterprise pricing with custom SLAs and dedicated infrastructure is available on request.

Question 5

Is there a free trial available?

Accepted Answer

Yes. All four products — UVDialer, TheMessenger, TheMagnet CRM, and Tickeeting — offer a 14-day free trial with full feature access and no credit card required. The Renav onboarding team will help configure your account during the trial period.

Question 6

Are Renav's products GDPR compliant and suitable for UK businesses?

Accepted Answer

Yes. All Renav SaaS products are built to UK and EU data protection standards, including GDPR. UVDialer follows Ofcom-compliant outbound calling guidelines. TheMessenger operates within the official Meta WhatsApp Business API terms. Data can be configured for UK or EU residency for enterprise customers.

Question 7

Can I integrate Renav's products with my existing tools and CRMs?

Accepted Answer

Yes. All products expose REST APIs and webhook endpoints, enabling integrations with Salesforce, HubSpot, Pipedrive, Zoho, Slack, and more. TheMagnet CRM supports bi-directional native sync with popular CRMs. Custom connectors can be built by Renav's development team.

Question 8

Do Renav's products support multiple team members and user roles?

Accepted Answer

Yes. All four products support multi-user teams with role-based permissions. Administrators can set access levels, assign agents, manage queues, and monitor team performance from a unified dashboard. Enterprise plans support unlimited seats and custom role configurations.

Question 9

What is UVDialer and how does it help outbound call teams?

Accepted Answer

UVDialer is a cloud telephony and auto-dialling platform that replaces manual dialling with predictive and progressive dialling modes. It helps outbound teams increase call volume by up to 300%, with real-time agent monitoring, call recording, live dashboards, and voicebot infrastructure.

Question 10

Does UVDialer support IVR and voice bot integration?

Accepted Answer

Yes. UVDialer includes a fully configurable IVR builder for inbound call routing and menu trees. It also provides infrastructure-as-a-service for voicebot providers, enabling AI-powered voice bots to handle inbound and outbound calls at scale over SIP trunks with global PoPs.

Question 11

What is TheMessenger and is Renav an official WhatsApp Business API provider?

Accepted Answer

TheMessenger is Renav's WhatsApp Business API platform, and Renav is an official Meta Tech Provider. Messages are sent through Meta's verified infrastructure with high deliverability, official green tick eligibility, and full compliance with Meta's Business Messaging Policy.

Question 12

Can TheMessenger send personalised bulk WhatsApp campaigns?

Accepted Answer

Yes. TheMessenger supports broadcast scheduling with personalised variable substitution — sending individualised messages to thousands of contacts simultaneously. Delivery rates exceed 99% on verified WhatsApp Business accounts. Drip sequences and automated follow-ups can also be configured with no coding required.

Question 13

What is TheMagnet CRM and how does it manage sales pipelines?

Accepted Answer

TheMagnet CRM is a sales pipeline and customer relationship management platform built for SME and mid-market sales teams. It provides a visual kanban pipeline, lead scoring, automated email and WhatsApp follow-up sequences, activity timelines, custom fields, and deal analytics.

Question 14

How does TheMagnet CRM differ from Salesforce or HubSpot?

Accepted Answer

TheMagnet CRM is purpose-built for teams that need a fast, affordable CRM without enterprise complexity. Unlike Salesforce or HubSpot, it comes natively integrated with UVDialer (calls) and TheMessenger (WhatsApp). Setup takes hours, not months, and there are no expensive add-ons for core features.

Question 15

What is Tickeeting and which communication channels does it support?

Accepted Answer

Tickeeting is Renav's omnichannel customer support ticketing platform. It unifies incoming support requests from email, WhatsApp, live chat, and social channels into a single shared inbox. Support teams can manage, assign, merge, and resolve tickets from one workspace.

Question 16

How does Tickeeting's SLA tracking and automatic ticket routing work?

Accepted Answer

Tickeeting automatically categorises and prioritises incoming tickets using configurable rules. SLA timers start the moment a ticket is created, with escalation alerts when breaches are approaching. Skill-based routing assigns tickets to the most appropriate agent based on team, language, or topic.

One ecosystem.
Four powerhouse products.

Cloud Telephony & VoIP Platform

WhatsApp Business API Platform

Sales & Account Management CRM

Omnichannel Support Ticketing

One platform, infinite possibilities

Unified APIs

Enterprise Security

Multi-region

Unified Analytics

24/7 Support

Custom Workflows

Trusted by businesses worldwide

Common questions about our products

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One ecosystem. Four powerhouse products.